Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to: [email protected]
Copyright and Trademark Notice
Credit Cards
Incorrect/Missing items from Order
Send all the above information to [email protected] with the subject "Incorrect/Missing Products" with your order ID.
Links
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Multiple Product Orders
Order Acceptance Policy
Other Conditions
Out-of-Stock Products
Privacy
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Flawless Beauty website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Flawless Beauty website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Returns
We will gladly accept the return of products only if they are in new/unopened condition or defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Returns that are not defective will not receive credit for shipping costs inbound or outbound. Professional and spa products are not eligible for a return.
Devices:
Devices have a 90 day period to be free from original manufacturer defects, in the unlikely event a devices proves defective within the 90 day period, a replacement will be provided. If the device proves defective after the 90 day period, we may offer a replacement at a 50% off discount. Replacements will not include shipping costs.
Scratch & Dent Products
Scratch & Dent or highly discounted products that are clearly marked on the website are not eligible for returns/refunds.
Reward Item/Gift With Purchase/Free Sample/Other Unpaid Items
If any free/redeemed item proves defective within 30 days Flawless Beauty & Skin will offer a replacement of equal value if available. Purchaser may be required to pay shipping costs for any items replaced under the above program.
Devices have a 90 day period to be free from original manufacturer defects, in the unlikely event a devices proves defective within the 90 day period, a replacement will be provided. If the device proves defective after the 90 day period, we may offer a replacement at a 50% off discount. Replacements will not include shipping costs.
International Customers: International customers will have the option to take a gift certificate for a equal value of the defective product or a replacement product. Purchaser may be required to pay shipping costs for replacement products
Shipping Policy
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Flawless Beauty or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Delivery - Orders that are marked delivered are not eligible for a refund. If a claim was filed to investigate that the 'delivered' item was lost/misplaced, they may be eligible for one-time courtesy replacement shipment. This is on a case-per-case basis. Please contact customer service if you have not received your package or are having trouble tracking your order.